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Information Systems

Academic Year 2020-2021

  • Teacher Prof. Claudio Cilli
  • Office: Via Salaria, 113 - 3° Piano - Stanza 313
  • Reception hours: See below
  • Classroom: Room G50 - Regina Elena - Building G

Reception hours

  • Personal reception:
    • at the lesson end or during breaks
    • at the reception hours published on the Department web site
    • by appointment, after an e-mail request
  • Alternate reception:
    • e-mail


  • COVID-19 Emergency
    • Until further notice, lessons will take place in presence (rooms G0 and G50) or via Cisco WebEx
    • Students must book their seat in the room 48hours before the beginning of the lesson


  • Specialized seminars are offered every month

  • Lessons:
    • Monday 10:00-13:00 - Room G50 - Regina Elena - Building G
    • Friday 17:00-19:00 - Room G0 - Regina Elena - Building G

  • Current projects - Available thesis:
    1. A comparison of the different scrapers libriaries to determine which one fits best against an online news
    2. A comparison of the different Project Management methodologies to provide an analysis in terms of Time, Cost, Organization
    3. Secure the 5G Architecture: an analysis of the different components and the definition of a security framework
    4. Anonimization and Pseudonymization: Define a protocol to deal with medical data
    5. Know-your-customer: define and implement an authentication method to verify the identities in a social network
    6. Finding randomicity in a blockchain. Define and implement an oracle inside the chain


In order to better understand course topics, students are encouraged to attend courses related to the subjects.

Course Objectives

General objectives

Information systems course analyses types of info systems and how they can contribute to firm’s business objectives success; the course allows to understand approaches and models to evaluate quality of ICT process , software and ICT services, and It gives basic knowledges to plan, manage, control IT projects.

Specific objectives

• Knowledge and understanding
– functional model and info structure of business processes
– integration needs and control requirements of business computer systems data
– systems and technologies to develop&maintain a successful e-business
– main application areas of info systems in various industries
– ICT organization and ICT quality models
– basic knowledge on context, techniques/methodologies and soft skills for project management in ICT

• Applying Knolewdge and understanding (Capabilities)
– To analyze the multi-faceted requirements elicited from different user categories (stakeholder) of info systems
– To select the proper approach/model to evaluate quality of ICT processes, software product and ICT services
– To Develop feasibility study selecting proper application and technological architectures
– To prepare, for a simple ICT project, a development plan according to usual constraints on time, cost, quality and to design appropriate organization
– To control an ongoing ICT project, applying basic project management techniques
– To understand and appreciate the lessons learned in previous projects

Course outline

  1. Fundamentals of Information Technology
  2. Information Organization
  3. Business Processes, Business Process Reengineering (BPR), Benchmarking
  4. Process Models, State Diagrams, Data Flow Diagram (DFD), Wide, Action Workflow, Petri Nets
  5. Operational Support, integrated solutions (CIM, MRP, ERP, CRM), e-procurement
  6. Key Performance Indicators
  7. BSC & KPI
  8. Building Information Systems
  9. Software Size Estimation
  10. PERT & CPM
  11. Intro to Business Intelligence and Data Warehousing
  12. Data Warehousing Multidimensional Model, OLTP & OLAP
  13. Data Warehousing Design Issues, ETL, Data Mart
  14. Data Warehousing Logical and Physical Design, multidimensional model, dimensional hierarchies, actors
  15. Data Mining: an Introduction
  16. Data Mining Case Study
  17. Achieving Operational Excellence
  18. E-Commerce
  19. IT Infrastructure and Emerging Technologies
  20. Securing Information Systems
  21. Global E-Business
  22. Ethical and Social Issues
  23. Managing Knowledge and Artificial Intelligence
  24. Enhancing Decision Making
  25. Managing Projects
  26. Managing Global Systems

Additional seminars by international specialists and speakers

Reference material

  • Copy of slides used during the lessons
  • Handouts authored by the teacher

Additional suggested books

  • BUSINESS INFORMATION SYSTEMS - Fabrizio D'Ascenzo, Francesco Bellini, Marco Savastano - McGraw -Hill, 2019
  • Laudon, K. and Laudon, J. (2013). Essentials of Management Information Systems. NewYork University. Pearson
  • Star, R. and Reynolds, G. (2011). Principles of Information Systems,Tenth Edition. Cengage Learning, USA


The exam is divided in two steps as follows:

1. Students will choose ONE of these theme titles and submit the final paperwork (about 10 pages) one week before the exam date. Each theme is made of sveral questions. Students must answer to all of them.

  • Theme #1
    • In the context of a manufacturing company:
      • a) Define what is meant by ‘structured’ and ‘unstructured’ decision making in relation to organisational management levels. Illustrate your answer with suitable examples.
      • b) Give examples of sources of data that might be used by the company, and outline the stages by which this data might become information useful in decision making.
      • c) Describe recent developments in IT which have improved access to information for management decision makers.
    • For any information system:
      • d) Define the following types of business information systems and relate them to the types of decision support that they offer:
        • i) Transaction Processing systems (TPS).
        • ii) Management Information Systems (MIS).
        • iii) Intelligent Support Systems (ISS).
      • e) Give at least THREE reasons why TPS can be described as the ‘data lifeline’ of a company.
      • f) List the SIX steps required to process a transaction. Distinguish between batch and online TP approaches and indicate by example the circumstances under which one might be preferred over the other

  • Theme #2
    • For the Information Systems:
      • a) Define CAD, CAE, and CAM and describe how these are related.
      • b) In the context of the Finance and Accounting functional area of a business, describe ONE example of a TP information system and ONE example of a senior management strategic information system.
      • c) Describe and justify ONE way in which the organisation of the IS function might be established in a large manufacturing company
    • For any information system:
      • d) Describe with examples FIVE various ways in which BIS can support different aspects of the marketing management function.
      • e) Define ‘telemarketing’ and how it is supported by IT, and describe its capabilities and limitations.

  • Theme #3
    • The datawhareouses are the main source of information for Decision Makers in order to do business intelligence:
      • a) Compare the three main DW architecture levels: Level 1, Level 2 (dependentent and independent Data Marts, Level 3.
      • b) Describe the role and organization of th ETL: complexity, funcionality, outputs.
      • c) Compare OLAP and data mining: benefits, advantages and disadvantages, etc.
    • For any information system:
      • d) Describe the components, characteristics and functions of a Decision Support System (DSS) and show how these are displayed in a particular example of its use.
      • e) What distinguishes an Executive Information System (EIS) from a DSS?

  • Theme #4
    • Project management and cost estimation are an essential part of the Information Systems design expert:
      • a) Describe the difference between PERT/CPM and Gantt charts in managing projects and representing their current ststus.
      • b) Describe the role of PERT/CMP in managing project resources assignment, activities or project delays
      • c) Explkain how to take corrective actions in case the projects goes over-budget of beyond the estimated completion date.
    • For any information system:
      • d) Explain the difference between Petri Charts and data Flow Diagrams in describing the information system architecture.
      • e) Descrive advantages and disadvantages between SLOC (Source Lines of Code) and Function Points (FP) in estimating software design effort.
2. Verbal discussions focused on the submitted paperework and the course program. No additional written test.

Elam registration

  • After the exam

Teaching materials

Lessons recordings

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Topic revision: r52 - 2021-08-06 - ClaudioCilli

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