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Information Systems

Academic Year 2019-2020

  • Teacher Prof. Claudio Cilli
  • Office: Via Salaria, 113 - 3° Piano - Stanza 313
  • Reception hours: See below
  • Classroom: Room G50 - Regina Elena - Building G

Reception hours

  • Personal reception:
    • at the lesson end or during breaks
    • at the reception hours published on the Department web site
    • by appointment, after an e-mail request
  • Alternate reception:
    • e-mail


  • COVID-19 Emergency - E-learning mode


  • Specialized seminars are offered every month

  • Lessons:
    • Tuesday 16:00-19:00 - Friday 16:00-18:00
    • Room G50 - Regina Elena - Building G

  • Available thesis:
    • Progettazione di un circuito di pagamento decentralizzato per il trasferimento di valuta. Il lavoro si propone di descrivere le caratteristiche proprie di un circuito di pagamento finalizzato alla gestione di un portafoglio personale dedicato al trasferimento di valuta (e.g. scambio di denaro contante, scambio di valute digitali, addebito/accredito verso altri circuiti) attraverso l’utilizzo della tecnologia blockchain. Il progetto è volto alla realizzazione di un prototipo funzionante.


In order to better understand course topics, students are encouraged to attend courses related to the subjects.

Course Objectives

General objectives

Information systems course analyses types of info systems and how they can contribute to firm’s business objectives success; the course allows to understand approaches and models to evaluate quality of ICT process , software and ICT services, and It gives basic knowledges to plan, manage, control IT projects.

Specific objectives

• Knowledge and understanding
– functional model and info structure of business processes
– integration needs and control requirements of business computer systems data
– systems and technologies to develop&maintain a successful e-business
– main application areas of info systems in various industries
– ICT organization and ICT quality models
– basic knowledge on context, techniques/methodologies and soft skills for project management in ICT

• Applying Knolewdge and understanding (Capabilities)
– To analyze the multi-faceted requirements elicited from different user categories (stakeholder) of info systems
– To select the proper approach/model to evaluate quality of ICT processes, software product and ICT services
– To Develop feasibility study selecting proper application and technological architectures
– To prepare, for a simple ICT project, a development plan according to usual constraints on time, cost, quality and to design appropriate organization
– To control an ongoing ICT project, applying basic project management techniques
– To understand and appreciate the lessons learned in previous projects

Course outline

1. Information
– Organization, information system and data processing, efficiency and effectiveness, information technology, information resources
2. Process management
– process classification - identification, description and decomposition of processes
– organizationalvariables-BusinessProcessReengineering(BPR), Benchmarking
3. Process Model
– introduction to State Diagrams, Data Flow Diagram (DFD), Wide, Action Workflow, Petri Nets
4. Operational Support
– types of information, application portfolio, institutional and operational p.
– manufacturing company portfolio, integrated solutions (CIM, MRP, ERP, CRM), e-procurement
– service company portfolio (front office and back-office) Umberto Nanni Enterprise Information Systems 3
5. Management Information Systems
– generalities, Business Intelligence architecture, information management,
– requirements for management analysis: Critical Success Factors (CSF), Key Performance Indicators (KPI), support to Balanced Scorecard (BSC)
6. Data Warehousing for Enterprise Information Systems
– motivationsandbasicconcepts;OLTP&OLAP
– DW architectures, ETL, Data Mart - multidimensional model, dimensional hierarchies, actors
– DW, conceptual design, logical design, physical design
– basic techniques for Data Mining
7. A software platform for Data Warehousing
– generalfeaturesandinstallation
– DW exploration, construction of data marts
– OLAP sessions, KPI, Data Mining

Additional seminars by international specialists and speakers

Reference material

  • Copy of slides used during the lessons
  • Handhouts authored by the teacher

Additional suggested books

  • BUSINESS INFORMATION SYSTEMS - Fabrizio D'Ascenzo, Francesco Bellini, Marco Savastano - McGraw -Hill, 2019
  • Laudon, K. and Laudon, J. (2013). Essentials of Management Information Systems. NewYork University. Pearson
  • Star, R. and Reynolds, G. (2011). Principles of Information Systems,Tenth Edition. Cengage Learning, USA


Information System Exam: Tuesday, September 15th, 2020 at 3pm (UTC+02:00) Amsterdam, Berlino, Berna, Roma, Stoccolma, Vienna

The exam is divided in two steps as follows:

  1. Students will choose ONE of these theme titles and submit the final paperwork (about 10 pages) one week before the exam date. Each theme is made of sveral questiuons. Students must answer to all of them.

  • Theme #1
    • In the context of a manufacturing company:
      • a) Define what is meant by ‘structured’ and ‘unstructured’ decision making in relation to organisational management levels. Illustrate your answer with suitable examples.
      • b) Give examples of sources of data that might be used by the company, and outline the stages by which this data might become information useful in decision making.
      • c) Describe recent developments in IT which have improved access to information for management decision makers.
    • For any information system:
      • d) Define the following types of business information systems and relate them to the types of decision support that they offer:
        • i) Transaction Processing systems (TPS).
        • ii) Management Information Systems (MIS).
        • iii) Intelligent Support Systems (ISS).
      • e) Give at least THREE reasons why TPS can be described as the ‘data lifeline’ of a company.
      • f) List the SIX steps required to process a transaction. Distinguish between batch and online TP approaches and indicate by example the circumstances under which one might be preferred over the other

  • Theme #2
    • For the Information Systems:
      • a) Define CAD, CAE, and CAM and describe how these are related.
      • b) In the context of the Finance and Accounting functional area of a business, describe ONE example of a TP information system and ONE example of a senior management strategic information system.
      • c) Describe and justify ONE way in which the organisation of the IS function might be established in a large manufacturing company
    • For any information system:
      • d) Describe with examples FIVE various ways in which BIS can support different aspects of the marketing management function.
      • e) Define ‘telemarketing’ and how it is supported by IT, and describe its capabilities and limitations.

  • Theme #3
    • The World Wide Web is becoming increasingly important both as a way of disseminating information and supporting particular functional areas. Describe how the Web might be used for:
      • a) Recruitment.
      • b) Customer service.
      • c) Training.
    • For any information system:
      • d) Describe the components, characteristics and functions of a Decision Support System (DSS) and show how these are displayed in a particular example of its use.
      • e) What distinguishes an Executive Information System (EIS) from a DSS?

  • Theme #4
    • E-commerce is becoming an increasingly important means of conducting business:
      • a) Outline briefly how e-commerce works and define THREE models of e-commercet.
      • b) Describe THREE methods of e-payment.
      • c) In marketing terms, explain the innovations that e-commerce brings to the customer-supplier relationship.
    • For any information system:
      • d) Explain in general terms why information systems are vulnerable to abuse.
      • e) Provide and explain a set of key guidelines that a business might adopt in order to be well-placed to deal with IS security breaches.
  1. Verbal discussions focused on the submitted paperework and the course program. No additional written test.

Elam registration

  • After the exam

Teaching materials

Lessons recordings

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Topic revision: r31 - 2020-10-26 - ClaudioCilli

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