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Information Systems

Academic Year 2019-2020

  • Teacher Prof. Claudio Cilli
  • Office: Via Salaria, 113 - 3° Piano - Stanza 313
  • Reception hours: See below
  • Classroom: Room G50 - Regina Elena - Building G

Reception hours

  • Personal reception:
    • at the lesson end or during breaks
    • at the reception hours published on the Department web site
    • by appointment, after an e-mail request
  • Alternate reception:
    • e-mail


  • COVID-19 Emergency - E-learning mode
    • Until further notice, lessons will be taken place via Cisco WebEx
    • Connecting instructions:

All Tuesdays

16:00-19:00 (UTC+01:00) Amsterdam, Berlino, Berna, Roma, Stoccolma, Vienna

All Fridays

16:00-18:00 (UTC+01:00) Amsterdam, Berlino, Berna, Roma, Stoccolma, Vienna


  • Specialized seminars are offered every month

  • Lessons:
    • Tuesday 16:00-19:00 - Friday 16:00-18:00
    • Room G50 - Regina Elena - Building G

  • Available thesis:
    • Progettazione di un circuito di pagamento decentralizzato per il trasferimento di valuta. Il lavoro si propone di descrivere le caratteristiche proprie di un circuito di pagamento finalizzato alla gestione di un portafoglio personale dedicato al trasferimento di valuta (e.g. scambio di denaro contante, scambio di valute digitali, addebito/accredito verso altri circuiti) attraverso l’utilizzo della tecnologia blockchain. Il progetto è volto alla realizzazione di un prototipo funzionante.


In order to better understand course topics, students are encouraged to attend courses related to the subjects.

Course Objectives

General objectives

Information systems course analyses types of info systems and how they can contribute to firm’s business objectives success; the course allows to understand approaches and models to evaluate quality of ICT process , software and ICT services, and It gives basic knowledges to plan, manage, control IT projects.

Specific objectives

• Knowledge and understanding
– functional model and info structure of business processes
– integration needs and control requirements of business computer systems data
– systems and technologies to develop&maintain a successful e-business
– main application areas of info systems in various industries
– ICT organization and ICT quality models
– basic knowledge on context, techniques/methodologies and soft skills for project management in ICT

• Applying Knolewdge and understanding (Capabilities)
– To analyze the multi-faceted requirements elicited from different user categories (stakeholder) of info systems
– To select the proper approach/model to evaluate quality of ICT processes, software product and ICT services
– To Develop feasibility study selecting proper application and technological architectures
– To prepare, for a simple ICT project, a development plan according to usual constraints on time, cost, quality and to design appropriate organization
– To control an ongoing ICT project, applying basic project management techniques
– To understand and appreciate the lessons learned in previous projects

Course outline

1. Information
– Organization, information system and data processing, efficiency and effectiveness, information technology, information resources
2. Process management
– process classification - identification, description and decomposition of processes
– organizationalvariables-BusinessProcessReengineering(BPR), Benchmarking
3. Process Model
– introduction to State Diagrams, Data Flow Diagram (DFD), Wide, Action Workflow, Petri Nets
4. Operational Support
– types of information, application portfolio, institutional and operational p.
– manufacturing company portfolio, integrated solutions (CIM, MRP, ERP, CRM), e-procurement
– service company portfolio (front office and back-office) Umberto Nanni Enterprise Information Systems 3
5. Management Information Systems
– generalities, Business Intelligence architecture, information management,
– requirements for management analysis: Critical Success Factors (CSF), Key Performance Indicators (KPI), support to Balanced Scorecard (BSC)
6. Data Warehousing for Enterprise Information Systems
– motivationsandbasicconcepts;OLTP&OLAP
– DW architectures, ETL, Data Mart - multidimensional model, dimensional hierarchies, actors
– DW, conceptual design, logical design, physical design
– basic techniques for Data Mining
7. A software platform for Data Warehousing
– generalfeaturesandinstallation
– DW exploration, construction of data marts
– OLAP sessions, KPI, Data Mining

Additional seminars by international specialists and speakers

Reference material

  • Copy of slides used during the lessons
  • Handhouts authored by the teacher

Additional suggested books

  • BUSINESS INFORMATION SYSTEMS - Fabrizio D'Ascenzo, Francesco Bellini, Marco Savastano - McGraw -Hill, 2019
  • Laudon, K. and Laudon, J. (2013). Essentials of Management Information Systems. NewYork University. Pearson
  • Star, R. and Reynolds, G. (2011). Principles of Information Systems,Tenth Edition. Cengage Learning, USA


  • Written answers to some open-question
  • Verbal discussions after successfully passing the written test

Exam registration

  • After the exam

Teaching materials

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Topic revision: r12 - 2020-03-27 - ClaudioCilli

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