Information Systems

Academic Year 2021-2022

  • Teacher Prof. Claudio Cilli
  • Office: Via Salaria, 113 - 3° Piano - Stanza 313
  • Reception hours: See below
  • Classroom: Room G0 - Regina Elena - Building G

Reception hours

  • Personal reception:
    • at the lesson end or during breaks
    • at the reception hours published on the Department web site
    • by appointment, after an e-mail request
  • Alternate reception:
    • e-mail


  • Lessons modalities
    • Until further notice, lessons will take place in presence (room G0) or via Cisco WebEx
    • Students must book their seat in the room 48hours before the beginning of the lesson

  • Course is ended
    • Exam schedule: 8 and 24 June 2022
    • The exam is only in presence (no remote)
    • Time: 11:00am
    • Location: Aula Magna - Edificio C - Viale Regina Elena, 295
    • The chosen essay MUST be submitted at least one week before the scheduled exam date
    • Strudents MUST provide a presentation on the essay (max 15 minutes) to make during the exam. The PowerPoint presentation MUST be sent to the teacher at least two days before the exam date.


  • Specialized seminars are offered every month

  • Lessons:
    • Monday 10:00-13:00 - Room G0 - Regina Elena - Building G
    • Thursday 15:00-18:00 - Room G0 - Regina Elena - Building G

  • Current projects - Available thesis:
    1. A comparison of the different scrapers libriaries to determine which one fits best against an online news
    2. A comparison of the different Project Management methodologies to provide an analysis in terms of Time, Cost, Organization
    3. Secure the 5G Architecture: an analysis of the different components and the definition of a security framework
    4. Anonimization and Pseudonymization: Define a protocol to deal with medical data
    5. Know-your-customer: define and implement an authentication method to verify the identities in a social network
    6. Finding randomicity in a blockchain. Define and implement an oracle inside the chain


In order to better understand course topics, students are encouraged to attend courses related to the subjects.

Course Objectives

General objectives

Information systems course analyses types of info systems and how they can contribute to firm’s business objectives success; the course allows to understand approaches and models to evaluate quality of ICT process , software and ICT services, and It gives basic knowledges to plan, manage, control IT projects.

Specific objectives

• Knowledge and understanding
– functional model and info structure of business processes
– integration needs and control requirements of business computer systems data
– systems and technologies to develop&maintain a successful e-business
– main application areas of info systems in various industries
– ICT organization and ICT quality models
– basic knowledge on context, techniques/methodologies and soft skills for project management in ICT

• Applying Knolewdge and understanding (Capabilities)
– To analyze the multi-faceted requirements elicited from different user categories (stakeholder) of info systems
– To select the proper approach/model to evaluate quality of ICT processes, software product and ICT services
– To Develop feasibility study selecting proper application and technological architectures
– To prepare, for a simple ICT project, a development plan according to usual constraints on time, cost, quality and to design appropriate organization
– To control an ongoing ICT project, applying basic project management techniques
– To understand and appreciate the lessons learned in previous projects

Course outline

  1. Fundamentals of Information Technology
  2. Information Organization
  3. Business Processes, Business Process Reengineering (BPR), Benchmarking
  4. Process Models, State Diagrams, Data Flow Diagram (DFD), Wide, Action Workflow, Petri Nets
  5. Operational Support, integrated solutions (CIM, MRP, ERP, CRM), e-procurement
  6. Key Performance Indicators
  7. BSC & KPI
  8. Building Information Systems
  9. Software Size Estimation
  10. PERT & CPM
  11. Intro to Business Intelligence and Data Warehousing
  12. Data Warehousing Multidimensional Model, OLTP & OLAP
  13. Data Warehousing Design Issues, ETL, Data Mart
  14. Data Warehousing Logical and Physical Design, multidimensional model, dimensional hierarchies, actors
  15. Data Mining: an Introduction
  16. Data Mining Case Study
  17. Achieving Operational Excellence
  18. E-Commerce
  19. IT Infrastructure and Emerging Technologies
  20. Securing Information Systems
  21. Global E-Business
  22. Ethical and Social Issues
  23. Managing Knowledge and Artificial Intelligence
  24. Enhancing Decision Making
  25. Managing Projects
  26. Managing Global Systems

Additional seminars by international specialists and speakers

Reference material

  • Copy of slides used during the lessons
  • Handouts authored by the teacher

Additional suggested books

  • BUSINESS INFORMATION SYSTEMS - Fabrizio D'Ascenzo, Francesco Bellini, Marco Savastano - McGraw -Hill, 2019
  • Laudon, K. and Laudon, J. (2013). Essentials of Management Information Systems. NewYork University. Pearson
  • Star, R. and Reynolds, G. (2011). Principles of Information Systems,Tenth Edition. Cengage Learning, USA


The exam is divided in two steps as follows:

1. Students will choose ONE of these theme titles and submit the final paperwork (about 10 pages) one week before the exam date. Each theme is made of sveral questions. Students must answer to all of them.

  • Theme #1
    • The major management challenges relevant to business and IT strategy are:
      • a. making sure the business is on the "leaning edge" and not the "bleeding edge" of a new technology.
      • b. using the right technology to support the current business strategy.
      • c. ensuring mutual adjustment of the technology and the organization's systems.
      • d. creating "flatter" organizational structures with fewer middle-level managers.
      • Explain with examples each of them
    • What is the impact of Moore’s Law in planning and building enterprise information system?
    • Describe three advantages of using a data warehouse

  • Theme #2
    • For the Information Systems:
      • a) Define CAD, CAE, and CAM and describe how these are related.
      • b) In the context of the Finance and Accounting functional area of a business, describe ONE example of a TP information system and ONE example of a senior management strategic information system.
      • c) Describe and justify ONE way in which the organisation of the IS function might be established in a large manufacturing company
    • For any information system:
      • d) Describe with examples FIVE various ways in which BIS can support different aspects of the marketing management function.
      • e) Define ‘telemarketing’ and how it is supported by IT, and describe its capabilities and limitations.

  • Theme #3
    • What does it mean for a business to have a competitive advantage?
    • What are the primary activities and support activities of the value chain?
    • What has been the overall impact of the Internet on industry profitability? Who has been the true winner?
    • How does EDI work?
    • After answering the above questions, describe the role and the implication of datawarehoue in each of them
    • What does the term information systems ethics mean and how it is related to datawarehouse?

2. Verbal discussions focused on the submitted paperework and the course program. No additional written test.

Elam registration

  • After the exam

Teaching materials

Lessons recordings

This topic: IS > WebHome
Topic revision: r68 - 2022-06-08 - ClaudioCilli
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